Real-time incident management with Scout

Jaya
Zenduty
Published in
2 min readJun 27, 2019

Incident management works best when all of your incidents and alerts can be tracked from a centralized hub. Scout’s ATS Integration and Machine Learning pairs the right search firms with your open positions to find the best talent while saving time and money.

The Zenduty-Scout integration allows you to sync your Scout tickets with Zenduty, and keep up with all the updates. The advanced monitoring allows you to keep a bird’s eye view on all the updates.

For complete instructions to set up the integration, read more on Zenduty Docs.

Actions:

Once set up, users in Zenduty will get their incidents from their errors in Scout. Any action on either application will reflect in the other.

A New error in Scout creates a Zenduty Ticket

Resolution of a Scout Error resolves the Zenduty Incident

When you delete the integration, make sure to also delete the Zenduty Webhook URL you added in Scout. This is to prevent Zenduty updates from being posted to Scout anymore.

This article was originally published on the Zenduty Blog. Zenduty is a revolutionary incident management platform that allows incidents to be reported, escalated and resolved faster. Sign up for free here.

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