Communication for Businesses: Why you need phone calls.

Even though it’s a great big smart world, call communication is virtually the most significant way to get a personal response without character restrictions. It also provides good verbal confirmation when you need one.

As an entrepreneur or startup company, you need to understand how communication affects your job- If the person you called is available, you can take care of business on the spot- but with other forms of communication, such as texting or email, you leave a message and hope for a quick response.

2016 alone, Zoto had 20,000 people recharging daily

One simple reason is, it’s good for your brand!

One of the things a customer looks for when they’re looking at a new company to work with or buy from is a phone number. A Google survey recently showed that 47% of people searching on mobile will look for another company if they don’t see a phone number in a company’s ad.

A phone number eliminates doubt, and gives your company credibility, in addition to your website or your office address.

It says ‘I can reach them directly and talk to a real person if I ever have a problem.

Having a company phone number directs your customers to where you are located and reinforces your offline presence — i.e. that you are a real business.

You may not realize it but you get confidentiality from phone calls.

Confidential and sensitive issues, should be handled with a personal phone call. Why? because;

• Taking the time to make a phone call is more valuable than an impersonal text or email.
• A call dismisses the possibility of sensitive issues being misinterpreted.

Talking directly with customers helps

Talking directly with customers over the phone not only helps solve their problems more rapidly, but also helps you identify issues that may affect other customers as well.

For example, On the Zoto app, a customer who has been newly introduced to the platform, may need to be talked through the registration and recharge process in another language other than English. Calling in is the quickest way to get a clear description or be talked through any process.

Making phone calls still remains a way of solving problems with an immediacy that other mediums often cannot compete with, that’s why Zoto has a toll-free number that users can dial to reach us, 0800–069–9686.

Zoto encourages entrepreneurs to make phone calling part of their business routine to enhance growth and foster communication, between you and your partners / customers. We do this with, on-the-go recharge solutions and cashback coupons for when you feel like taking advantage of the rewards.

Try Zoto now!