How to Get Help Faster With Zoto.
If you have any concerns while using Zoto, we have devised functional ways for you to get immediate support, efficiently.
There are a few things we require to initiate the process of solving your problems on Zoto.
Your Registered Phone number
Don’t be surprised, not everyone knows theirs by heart, have it written down if you fall into that category. Just to be clear, the number required of you is the number you registered on the Zoto app.
If your inquiry concerns another number you may be recharging for; then have that handy, we’ll need that too.
Your Order ID
An order Id is unique to each transaction you make. This is used to track the transaction you’re inquiring about.
To know your Order ID; Click on the “Accounts” tab and select “your orders”.
Your order history will be displayed, when you go further to select “view details” , the Order ID is displayed along with other information.
Screenshot of the transaction message or the order details page
If your query is regarding a failed payment, the screenshot of the transaction message helps us understand the reason behind your issues and a screenshot of the order details indicates the exact time your transaction was carried out and other unique information.
Conversing further with you, it’s probable that we’ll have more questions, but these three will be the basic starting point for any inquiry. On receiving your request, we immediately direct it to the specialized team to have it appropriately and promptly resolved.
Our customer support team is committed to giving you all the assistance you need. You can request support within the app when you dial our toll-free number 0800–069–9686 to speak directly or Chat with Zubby from the help section of the app or send an email to care@zoto.com.ng .
If you prefer to send in your inquiry via mail, we have automated the process of gathering this information, so all you have to do is press send.
To send all of this information via mail automatically, here’s what to do
Step 1: Open the Zoto app & go to ‘Help’.
Step 2: Visit your transaction history.
Step 3: View the details of your transaction.
Step 4: Scroll down & click ‘Contact us for any issue or clarification’
Step 5: Select the email option
Your email app on your mobile will open up, pre populated with all the details about the transaction, saving you valuable time.
We regularly update the Zoto app with new functions to accommodate your lifestyle and ease your comfort. Start using the latest Zoto app update right away!
