What can I do if Cash App can’t verify identity?

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2 min readMay 22, 2024

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Paypal support by calling (+𝟏 321–252–7633 ), or by starting an issue at https://cash.app/ If Cash App is unable to verify your identity, there are several steps you can take to address the issue:

1. **Double-Check Information**: Ensure that the personal information you provided during the verification process is accurate and matches the details on your government-issued ID. Correct any errors or discrepancies in your information.

2. **Resubmit Documentation**: If you were asked to submit a photo of a government-issued ID for verification, double-check the quality of the photo and make sure it meets Cash App’s requirements. If necessary, you can try submitting the document again.

3. **Contact Customer Support (+𝟏 321–252–7633 ) **: Reach out to Cash App’s customer support for assistance. Explain the issue you’re experiencing with identity verification and ask for guidance on how to proceed. Cash App’s support team may be able to provide additional information or alternative verification methods.

4. **Review Verification Status**: Check the status of your identity verification within the Cash App settings. If there’s a specific reason provided for why verification failed, address that issue accordingly. If no reason is provided, contact customer support for clarification.

5. **Consider Alternative Methods**: If Cash App is unable to verify your identity using the standard verification process, inquire about alternative verification methods or solutions. Cash App’s customer support may be able to provide guidance or offer alternative options.

6. **Provide Additional Documentation**: In some cases, Cash App may require additional documentation or information to verify your identity. If prompted, be prepared to provide any requested documents or details to complete the verification process.

7. **Be Patient and Persistent**: Resolving identity verification issues may take time and persistence. Follow up with Cash App’s customer support as needed and be patient while they work to address the issue.

If you’ve exhausted these options and are still unable to verify your identity on Cash App, consider reaching out to other financial service providers or exploring alternative payment apps that may have different verification requirements.

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