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0-to-1 Content Design
How to build a practice from scratch
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Humility is a leadership skill
Humility is a leadership skill
I’m humble! I’m a very humble expert…
Shirley Chan
Mar 29
2 years as a content design lead: major lessons & insights
2 years as a content design lead: major lessons & insights
Life at a startup is both fast and slow. Fast, because everything is possible and happening all at once! Slow, because the structure and…
Shirley Chan
Sep 2, 2023
A Tale of Two Terms (Systems)
A Tale of Two Terms (Systems)
Well surprise, surprise, it’s been almost a year since I wrote an article about building up the content design function at my company…
Shirley Chan
Aug 11, 2023
First Things First: Audits, Standards, and Terms
First Things First: Audits, Standards, and Terms
Let’s talk startups for a minute. If you’re outside of tech and Silicon Valley is your main source of info, you might think it’s like…
Shirley Chan
Sep 21, 2022
Year One as a Content Design Lead
Year One as a Content Design Lead
Imagine if all your blockers were removed and you could just do your job in the way you think is best. I’ve been working my whole career…
Shirley Chan
Sep 7, 2022
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