We’re a user experience design and software development agency based in Johannesburg, South Africa.
Admin-heavy tasks consume more time than they need to. Life’s busy enough and the tools to help already exist.
Computers are better and faster learners than humans. They can repeatedly perform tedious tasks, get better at them and, best of all, not complain. Why not use them to improve your staff’s productivity?
When do we want insurance? We don’t. When do we need it? Inevitably. This is why we psyche ourselves up and submit to the necessary task of engaging with a call centre agent for a protracted length of time.