Emma MartinsinGnattaLet’s Talk About Amazon’s Fashion Pop-UpLast month, Amazon ran a one-of-a-kind fashion pop-up store in London, attempting to bring with it all the conveniences of shopping with…Nov 20, 2018Nov 20, 2018
Emma MartinsinGnattaThe Importance of Omnichannel and Workforce Management‘Omnichannel’ seems to be everywhere right now, and there’s a good reason for that. An omnichannel approach to customer service can…Nov 6, 2018Nov 6, 2018
Emma MartinsinGnattaAI as a Buzzword: Is all the Hype Worth it?Let’s talk about artificial intelligence. Is AI overhyped or should we be preparing for the machine uprising?Sep 11, 2018Sep 11, 2018
Emma MartinsinGnattaAn Oldie but a Goodie: are Telephony and Email Still King?N one can deny that digital channels are steadily rising in popularity. But we found that traditional ones are still popular.Aug 31, 2018Aug 31, 2018
Emma MartinsinGnattaWhy Customer Service Needs a Unique Approach for Each BusinessExperience vs ConvenienceJul 24, 2018Jul 24, 2018
Emma MartinsinGnattaDigital Skills Needed with the Change in the Customer Service LandscapeMay 14, 2018May 14, 2018
Emma MartinsinGnattaImprove the Operator Experience with AutomationThe advent of automation is here; it’s practically all anyone can talk about these days. And, yet, a lot of companies are still slow on the…Apr 4, 2018Apr 4, 2018