ShaistaAge of Omnichannel: 4 Mediums Customers Prefer Most These Days“This is my world, my world!”Nov 18, 2016Nov 18, 2016
Shaista5 Dumbest Things Call Center Agents do to Irk CustomersCalling has always been an integral part of a contact center, and unsurprisingly call center agents take center stage in any call center…Nov 4, 2016Nov 4, 2016
ShaistaTop Call Center Performance Trends you need to know in 2017Keeping customers at the heart of your core business strategy should be the goal of organizations aiming towards providing an extraordinary…Oct 21, 2016Oct 21, 2016
ShaistaWhat the Future of Customer Experience will Look LikeCustomer Experience (CX) has traversed quite the distance — from being a buzzword, to being one the most imperative integral parts of…Oct 6, 2016Oct 6, 2016
Shaista5 Perfect Customer Acquisition Strategies that will save you Big Bucks!For any business, losing customers is similar to losing a good old best friend or parting ways with a long time girlfriend… ah the…Sep 27, 2016Sep 27, 2016
ShaistaAll about First Response Time and How to Reduce itWhat Exactly is First Response Time? First response time is the most critical metric of great customer service. It is the time in which the…Sep 26, 2016Sep 26, 2016
Shaista5 Common Sales Negotiation Myths BUSTEDSales negotiations are perennial in most businesses. It would be great if your client agreed to all your terms of sale, no questions asked…Sep 21, 2015Sep 21, 2015
Shaista10 Signs your Inside Sales Cold Emails are ending up in SPAMEmail has become a vital part of communication these days, especially in sales. When written well and delivered to the right people, it can…Sep 10, 20153Sep 10, 20153