Joe The IT Guy10 Things You Need to Know to Be a Better ITSM Leader — Part 1I recently finished the book The Bassoon King by Rainn Wilson. Wilson, best known for his portrayal of Dwight Schrute from the US version…Mar 8, 2017Mar 8, 2017
Joe The IT GuyCloud Prefers Squads and Tribes Over Taylor’s Silos and TowersIt was over one hundred years ago that Taylorism, or scientific management, reached its peak of influence as the go-to management and…Mar 1, 2017Mar 1, 2017
Joe The IT GuyDevOps: From Threat to ITSM FriendFor those of us in the IT service management (ITSM) space, DevOps appeared on our scene around five years ago. And at that time, to most in…Feb 22, 2017Feb 22, 2017
Joe The IT GuyITSM 101: Emergency Change and Why “No” is a Good Starting PointIf you’ve attended an ITIL Foundation course, you’ll remember learning about emergency changes, and the role of the ECAB — the emergency…Feb 9, 2017Feb 9, 2017
Joe The IT GuyWhy IT Has to Do More with Less Every Single YearIn IT, one of our biggest (maybe even our favorite?) grumble, every year, is how the business expects us to deliver more for less. So why…Feb 1, 2017Feb 1, 2017
Joe The IT GuyWhy Continual Service Improvement Is the Crème de la Crème of ITSMHave you ever thought about the truly basic concepts underpinning continual service improvement (CSI)? Let’s take a look at the words…Jan 25, 2017Jan 25, 2017
Joe The IT GuyWhere Is the IT Service Desk in a DevOps World?As more companies move to adopt DevOps practices to improve IT performance (my company included), I was thinking to myself — is it clear…Jan 18, 2017Jan 18, 2017
Joe The IT GuyThe A to Z of ITSMIT service management (ITSM) and ITIL, the most commonly adopted ITSM best practice framework, are both full of terminology. Just look to…Jan 11, 2017Jan 11, 2017
Joe The IT Guy10 Things You Need to Know to Set the Right ITSM Agenda for 2017It really is an exciting time to be in IT service management (ITSM) — and not just because I’m here. The accelerated development of…Jan 4, 2017Jan 4, 2017
Joe The IT GuyCloud Bite Point: A Literary Look at the ITSM Challenges for 2017The end of the year is often a time to reflect on our past, from the year just gone to even further back in time, and then to look to the…Dec 28, 2016Dec 28, 2016
