IceCreamManLiving with someone suffering from Sudden Sensorineural Hearing Loss (SSNHL) — Part 1The not oft heard disease has reared its ugly head far too frequently now.Apr 30Apr 30
IceCreamManMaybe Another TimeSheila had been at work since 8 that morning. Mr. Vandrevala had a critical meeting with the board later that evening, and Sheila was the…Jan 16, 2018Jan 16, 2018
IceCreamManHere and NowYesterday I had the misfortune of attending the cremation of a 7 year old, who was a friend of my daughter. A happy, healthy child…Jan 12, 2018Jan 12, 2018
IceCreamManWhat I Wish Enterprise Customers in India Would UnderstandI work for a startup. Well, we won’t be a start up in another 6 months or so, since we are almost 4 years old.Apr 21, 20173Apr 21, 20173
IceCreamManHow we made it past the first 10 years of our marriage.Marriage is a tricky business. In many ways, it’s like a startup. You have a plan, which gets shot to pieces. You replan, do things…Feb 22, 2017Feb 22, 2017
IceCreamManWhat has 2016 meant for CX?2016 has been a levelling year for many reasons. Not withstanding the slew of ‘new’ business ideas that have demanded customer (and…Dec 30, 2016Dec 30, 2016
IceCreamManWe need to save our Bookstores STAT!The other day, my 5 yo daughter dragged us to Kitab Khana — a legendary bookstore housed in a gorgeous part of Mumbai, popularly known as…Aug 22, 2016Aug 22, 2016
IceCreamManCustomer Satisfaction ≠ Net Promoter ScoreAnd why it is important to run both together.May 24, 2016May 24, 2016
IceCreamManWhat is Mumbai city’s Identity?A recent ‘art’ installation at Kala Ghoda got my blood boiling.Feb 9, 2016Feb 9, 2016