IceCreamMan – Medium

IceCreamMan

IceCreamMan

Living with someone suffering from Sudden Sensorineural Hearing Loss (SSNHL) — Part 1

The not oft heard disease has reared its ugly head far too frequently now.

Apr 30

Living with someone suffering from Sudden Sensorineural Hearing Loss (SSNHL) — Part 1

Apr 30

IceCreamMan

Talking to Your child about Death

My daughter is 8 year old.

Jan 10, 2019

Talking to Your child about Death

Jan 10, 2019

IceCreamMan

Maybe Another Time

Sheila had been at work since 8 that morning. Mr. Vandrevala had a critical meeting with the board later that evening, and Sheila was the…

Jan 16, 2018

Maybe Another Time

Jan 16, 2018

IceCreamMan

Here and Now

Yesterday I had the misfortune of attending the cremation of a 7 year old, who was a friend of my daughter. A happy, healthy child…

Jan 12, 2018

Here and Now

Jan 12, 2018

IceCreamMan

What I Wish Enterprise Customers in India Would Understand

I work for a startup. Well, we won’t be a start up in another 6 months or so, since we are almost 4 years old.

Apr 21, 2017

What I Wish Enterprise Customers in India Would Understand

Apr 21, 2017

IceCreamMan

How we made it past the first 10 years of our marriage.

Marriage is a tricky business. In many ways, it’s like a startup. You have a plan, which gets shot to pieces. You replan, do things…

Feb 22, 2017

How we made it past the first 10 years of our marriage.

Feb 22, 2017

IceCreamMan

What has 2016 meant for CX?

2016 has been a levelling year for many reasons. Not withstanding the slew of ‘new’ business ideas that have demanded customer (and…

Dec 30, 2016

What has 2016 meant for CX?

Dec 30, 2016

IceCreamMan

We need to save our Bookstores STAT!

The other day, my 5 yo daughter dragged us to Kitab Khana — a legendary bookstore housed in a gorgeous part of Mumbai, popularly known as…

Aug 22, 2016

We need to save our Bookstores STAT!

Aug 22, 2016

IceCreamMan

Customer Satisfaction ≠ Net Promoter Score

And why it is important to run both together.

May 24, 2016

Customer Satisfaction ≠ Net Promoter Score

May 24, 2016

IceCreamMan

What is Mumbai city’s Identity?

A recent ‘art’ installation at Kala Ghoda got my blood boiling.

Feb 9, 2016

What is Mumbai city’s Identity?

Feb 9, 2016

IceCreamMan

IceCreamMan

Eats, Shoots and Cooks for http://t.co/xpWrJ9TIcD and friends. BS on Twitter is my own and not representative of the organization i work for. There I said it.

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