Mark Toole – Medium

Mark Toole

Mark Toole

The Matrix Has You…

Who is REALLY making the decisions in your life?

Oct 3, 2019

The Matrix Has You…

Oct 3, 2019

Mark Toole

Be Reasonable, Be Broke

I first came across this quote several years ago in The 4-Hour Workweek. Like most of that book, I wasn’t ready for it at the time.

Aug 1, 2018

Be Reasonable, Be Broke

Aug 1, 2018

Mark Toole

Debunking Common Self-Help Advice:

The flow of self-help advice can seem never-ending at times. Everyone seems to have a piece of advice about how you can completely change…

Apr 10, 2018

Debunking Common Self-Help Advice:

Apr 10, 2018

Mark Toole

Stuff You Don’t Want to Read…

You’re probably not going to like this article. Not if you’re like most people.

Apr 6, 2018

Stuff You Don’t Want to Read…

Apr 6, 2018

Mark Toole

Blame Yourself, Be Happy…

The so-called “self help” industry isn’t going to like this…

Mar 20, 2018

Blame Yourself, Be Happy…

Mar 20, 2018

Mark Toole

Enough With the “Awareness” Already…

March is, apparently, Caffeine Awareness Month.

Mar 20, 2018

Enough With the “Awareness” Already…

Mar 20, 2018

Mark Toole

Business Spring Cleaning — Taking Out the Customer Service Trash

Spring starts next week, and for a lot of people, that means one thing…

Mar 15, 2018

Business Spring Cleaning — Taking Out the Customer Service Trash

Mar 15, 2018

Mark Toole

The Benefits of Having No Idea What the Hell You’re Doing…

A couple years ago, I was hired as “customer service manager” for James Altucher’s financial publisher, Choose Yourself Media.

Mar 13, 2018

The Benefits of Having No Idea What the Hell You’re Doing…

Mar 13, 2018

Mark Toole

Why You Should “Fire” Your Customers…

As some of you know, I regularly answer questions on Quora about customer service topics. The part you don’t see is how I decide which…

Mar 8, 2018

Why You Should “Fire” Your Customers…

Mar 8, 2018

Mark Toole

Why You’re Too Damn Accessible…

The case for making yourself scarce.

Mar 6, 2018

Why You’re Too Damn Accessible…

Mar 6, 2018

Mark Toole

Mark Toole

I’m a customer service innovator and practitioner of the 80/20 principle (www.8020service.com) I write regularly on Quora, and on my blog, www.marktoole.com

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