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MyHeerd

MyHeerd

The omni-channel strategy for customer service part 2: Phone calls

At Heerd, we’re passionate about customer service, and we believe that in order to properly offer customer satisfaction, you need to…

Aug 15, 2016

The omni-channel strategy for customer service part 2: Phone calls

Aug 15, 2016

MyHeerd

What’s new with Heerd?

There have been some pretty exciting developments with the Heerd app recently! We’re particularly excited to tell you about some of the new…

Aug 9, 2016

What’s new with Heerd?

Aug 9, 2016

MyHeerd

The omni-channel strategy for customer service part 1: email

Potential interaction with your business has evolved to the point that you are now expected to accommodate all manner of customer. There…

Jul 21, 2016

The omni-channel strategy for customer service part 1: email

Jul 21, 2016

MyHeerd

Millennials and customer service

We’re willing to bet you’ve heard about millennials before. How could you not? A study in the US says millennials outnumber the baby boomer…

Jun 21, 2016

Millennials and customer service

Jun 21, 2016

MyHeerd

Team players: how to improve your image with employee advocacy

If somebody told you they worked at McDonald’s, would you automatically, almost subconsciously, question their aspiration, motivation or…

Jun 2, 2016

Team players: how to improve your image with employee advocacy

Jun 2, 2016

MyHeerd

Engaged to being engaged: why you need to engage with your employees

We mentioned in our blog about Customer Retention that encouraging employees to have more confidence and responsibility would also…

May 24, 2016

Engaged to being engaged: why you need to engage with your employees

May 24, 2016

MyHeerd

The importance of recognising excellent customer service

We all know customer service is important, and if your business is performing well with customer service, congrats! But remember not to…

May 14, 2016

The importance of recognising excellent customer service

May 14, 2016

MyHeerd

Customer Retention; what can you do to ensure customers return to your business?

According to Harvard Business Review it costs as much as seven times more to acquire a new customer than it does to retain an existing one.

May 10, 2016

Customer Retention; what can you do to ensure customers return to your business?

May 10, 2016

MyHeerd

Powering Social Media Customer Service

With energy bills rising, is it too much to ask that consumers receive an acceptable level of customer service? The answer is no…

May 4, 2016

Powering Social Media Customer Service

May 4, 2016

MyHeerd

The Advantages of Heerd for Customers, Businesses and Employees

You may already know that Heerd is a fun new customer service app designed to encourage positivity and recognition of excellent service…

Apr 26, 2016

The Advantages of Heerd for Customers, Businesses and Employees

Apr 26, 2016

MyHeerd

MyHeerd

Heerd is a mobile app that lets customers & employers recognise the people & places who deliver excellent service; improving standards & customer experience!

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