Shelf – Medium

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AI & Agent Assist That Can Level Up Your Customer Support |Achieve better CX in 5 Simple Steps

Although we are all challenged, both professionally and personally, by the phenomenal speed at which our world is changing, it provides an…

May 7, 2020

AI & Agent Assist That Can Level Up Your Customer Support |Achieve better CX in 5 Simple Steps

May 7, 2020

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Chatbots Life

How Knowledge Management Makes Chatbots Better

According to a recent study, 40% of millennials claim to use chatbots on a daily basis. This astounding number highlights the importance…

May 30, 2019

How Knowledge Management Makes Chatbots Better

May 30, 2019

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Chatbots Life

How AI Empowers Your Chatbots

Chatbots are quickly becoming an essential part of delivering customer service. According to a study by IT experts Spiceworks, up to 40%…

May 15, 2019

How AI Empowers Your Chatbots

May 15, 2019

Shelf

Capterra by Gartner Awarded Shelf for the “Best Ease of Use” and the “Best Value”

New York, NY, April 15th, 2019 -Today, Shelf announced that it was awarded “Best Ease of Use” from Capterra, which lists an array of…

Apr 16, 2019

Capterra by Gartner Awarded Shelf for the “Best Ease of Use” and the “Best Value”

Apr 16, 2019

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Voice Tech Podcast

The Next Generation of Knowledge Management Systems is a Game Changer for Your Contact Center

Knowledge Management Systems (KMS) may be the single most impactful technology to help centers improve performance because agents are at…

Apr 9, 2019

The Next Generation of Knowledge Management Systems is a Game Changer for Your Contact Center

Apr 9, 2019

Shelf

How AI is Reducing Handle Time and Improving Customer Experience in 2019

Artificial intelligence is disrupting the traditional role of knowledge sharing in contact centers and reducing the burden on humans to…

Apr 4, 2019

How AI is Reducing Handle Time and Improving Customer Experience in 2019

Apr 4, 2019

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Chatbots Life

Lower Call Handle Time by 25% With The Right Knowledge Management System

This post originally appeared on our partner, Genesys’ website.

Mar 11, 2019

Lower Call Handle Time by 25% With The Right Knowledge Management System

Mar 11, 2019

Shelf

How AI Can Help Call Centers Meet Evolving Customer Demand in 2019

hile call centers made significant strides in 2018, many are struggling to keep up with rapidly evolving demand for advanced technologies…

Dec 7, 2018

How AI Can Help Call Centers Meet Evolving Customer Demand in 2019

Dec 7, 2018

Shelf

4 Tips to Get More Out of Your Distributed Team

Constant evolution of the modern day workforce has resulted in the practice and management of remote teams, for the better. We’ve seen…

Jan 23, 2018

4 Tips to Get More Out of Your Distributed Team

Jan 23, 2018

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Shelf

Shelf and SharePoint

Shelf is a new cloud based service that aims to provide a central location to store, organize, and share information. Anyone familiar with…

Oct 11, 2017

Shelf and SharePoint

Oct 11, 2017

Shelf

Shelf

We believe that all your information is important, regardless of what type it is. Shelf makes it easy to curate collections of any type of content.

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