Use this simple UX framework template to deliver great experience to your customers. Select what is doable and applicable to the product/problem/feature. Simplify. Overview First, carefully and strategically pick out what pieces of information are the best starting points for organising your thinking. Ask questions: Why are we doing this? What…

It is easy to build a product that no one needs. It is easy to build a feature that no one uses. It is easy to have ideas. It is easy to dream. But the reality is harder. It is hard to design products. It is hard to create things…

Be confident in your product or service. Know your ideal customer: industry, location, funding, revenue, company size. Know the person to email — the decision maker. Consider the recipient “special”. The subject line determines the success of your campaign. Give the recipient a little hope and clear benefit in the…

Listen to me talking about basic UX philosophy with some valuable tips to help you build better products and services. Click the link below and enjoy! Are you putting the needs of people before pixels? - Boagworld Show This week on the Boagworld Show we have talks on working in teams, dealing with stress and fighting for the needs of…boagworld.com Transcript: Hello, my name is Artem Kulitski, I am a Freelance UX designer and consultant, and I would like to talk about some basic UX…

Product satisfaction is not about functionality, it is about people’s needs and emotions. Kano Model suggests three types of product attributes that trigger customer satisfaction: 1. Basics (Threshold Attributes) These are the must have product features required to meet people’s needs. Without these features the product is not needed. …

The war for people, products, services and a better future! — Our digital world is saturated with low-quality websites, apps, and services that fail to deliver a positive user experience. While some of these products may have started with good intentions, poor UX, design, and implementation often lead to their downfall. On the other hand, some products may look impressive but…

Several times per year I visit World Snooker Website and…leave in despair. Year after year. Again and again. The most famous snooker website, number 1 on Google, millions of visitors and…search button isn’t working, videos are not playing, links not working and…”Your connection to this site is not secure”. …

Great service deserves a better website. — Dear InMotion Hosting Team! I have been your customer for around 2 years, and I haven’t experienced any issues with your services. Everything is working as expected. Good work! However, one of my friends had recently asked for an advice on hosting provider, and I recommended you. But he went…

Dear Zara Team! I have been your customer in Poland, but wanted to try an online purchase as well. I navigated to your site and was a bit surprised that some things are really frustrating there. The biggest frustration happened, when I scrolled down and heard a loud music with…