AcceleraateZoom is leading the pack with AI for Contact Centre and Customer Engagement in 2024.(This article was originally published at acceleraate.com) Author: Matt Cowell (Co-Founder, Acceleraate)Jan 31Jan 31
AcceleraateThere’s a correlation between repeat calls and agent attrition — here’s how to solve both.(This article was originally published at acceleraate.com) Author: Matt Cowell (Co-Founder, Acceleraate)Jan 11Jan 11
AcceleraateHave we broken CX with too many contact channels?(This article was originally published at acceleraate.com) Author: Matt Cowell (Co-Founder, Acceleraate)Dec 13, 2023Dec 13, 2023
AcceleraateWhy we created Optimisation as a Service for Amazon Connect. And how it can help you!(This article was originally published at acceleraate.com) Author: Matt Cowell (Co-Founder, Acceleraate)Nov 28, 2023Nov 28, 2023
Acceleraate(On Demand Webinar)- Optimise Customer Service with Zoom Virtual Agent(This article was originally published at acceleraate.com) Author: Matt Cowell (Co-Founder, Acceleraate)Sep 26, 2023Sep 26, 2023
AcceleraateLet’s talk about Zoom AI Companion — My review after week one!(This article was originally published at acceleraate.com) Author: Matt Cowell (Co-Founder, Acceleraate)Sep 20, 2023Sep 20, 2023
AcceleraatePreparing your customer service operation for a stress-free retail peak(This article was originally published at acceleraate.com) Author: James Wilson (Co-Founder, Acceleraate)Sep 7, 2023Sep 7, 2023
AcceleraateNavigating Unprecedented Challenges: How Cloud Contact Centres and AI Technology Empower Retailers…(This article was originally published at acceleraate.com) Author: Matt Cowell (Co-Founder, Acceleraate)Aug 15, 2023Aug 15, 2023
AcceleraateZoom Virtual Agent Review(This article was originally published at acceleraate.com) Author: James Wilson (Co-Founder, Acceleraate)Aug 10, 2023Aug 10, 2023
AcceleraateZoom Contact Center adds native Workforce Management & Quality Management(This article was originally published at acceleraate.com)Jul 24, 2023Jul 24, 2023