We kissed like violins, and I forgot my name.
Marketing takeaway: Keep on the sunny side, marketers! Keep your messaging positive and customers happy. Take lingering customer problems offline and deal with negative feedback swiftly in order to keep it from spreading.
With every experience in our lives, we change. Over time, we become different people. Perhaps with age, parts of us mellow and thaw, while others harden and crystallize. The soul changes shape to match its environment.