A DiggleTop 5 tips for a human-centred Chatbot designFrom Amelia’s UX Homegrown workshop presentation.Aug 2, 2018Aug 2, 2018
A DiggleWarning: Bad Conversation Design is a CrimeContext is everything. You don’t just walk up to someone and just start telling them about your new mobile phone deal or that Gartner…Apr 3, 2018Apr 3, 2018
A DiggleinThe StartupWinning conversations: how to design conversations that influence peopleConversational user experiences (UX) take a lot of work. There’s a reason many state “I’m like a child and just learning”, whilst…Jan 24, 2018Jan 24, 2018
A DiggleParanoid of Companies Stealing Your Personal Data? Here’s How Chatbots Can Save YouChatbots create a forum for customers to contextually ask questions — this is where businesses can remove friction from their CX.Dec 4, 2017Dec 4, 2017