Amanda GreenhoeinPredictThe Future of Online Conversations is On-BrandRecently a story about a LEGO customer service email went viral. In it, the writer marvels at the whimsy and delight of a customer service…Oct 29, 2021Oct 29, 2021
Amanda GreenhoeinPredictHow 2021–2022 Will Change the State of ReviewsNow is a unique time for customer reviews, and the rapid evolution of online reviews is continuing to change the customer experience…Aug 31, 2021Aug 31, 2021
Amanda GreenhoeinThe Customer Service Zone24 Hours to Respond Customer ReviewsWhen your company is faced with negative reviews, how long do you have to respond?Aug 12, 2021Aug 12, 2021
Amanda GreenhoeHow to Make The Most of Your Online ReviewsEven for the best and brightest companies, online customer reviews can sometimes feel destined to hurt your company’s reputation.Jul 14, 2021Jul 14, 2021
Amanda GreenhoeAuto Industry Needs a Review & Response ManagementWould you make a purchase of $40,000 or more without doing your research? Neither will your market.Jun 29, 2021Jun 29, 2021
Amanda GreenhoeSolve New Staffing Issues With Review ManagementWelcome to 2021, when most every business in the service industry finds themselves understaffed. As a result, poor reviews are ravaging…Jun 22, 2021Jun 22, 2021