We are all in this together.

The Big Twist of March 2020

The EX is the atmosphere of the CX.

Senior Managers everywhere get out on Front Street in 2020.

Supercharge your calls with these 5 “must-have” power phrases.

1. “It would be my pleasure to help you with that.”

Change has to bubble up from the inside of a person. ⛲

The things I love to do are really great things.

“You’ve got to start with the customer experience and work backwards to the technology.” -Steve Jobs

Creating a unified frontline. 👨‍🔧⭕👩‍🔧

Nobody really agrees. 🤷‍♂️⁉🤔

Love overcame all obstacles.

I’ll tell you how to win as a Coach when nothing else is working.

Setting The Stage for Success 🤝

Unlocking The Professional Timecode

When someone gives you 30 minutes, just take 20. ⏳

“Thank you for calling, you’ve got me today. I’ll be the one right here with you until we get this fully resolved.”

Why ownership works. 👩‍💼

Amiel Greathouse — byamiel.com

CX rock star & thought leader. ⭐️ | Love is for everyone. 🏳️‍🌈 | Powered by kindness. ⚡️ | 🦒 ❤️💙 🐼 & 🐾. (Views are my own & not those of my employer.)

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store