Amiel Greathouse — byamiel.com – Medium

Amiel Greathouse — byamiel.com

Amiel Greathouse — byamiel.com

My Musings — Leading CX Teams in a Pandemic

The Big Twist of March 2020

Aug 19, 2020

My Musings — Leading CX Teams in a Pandemic

Aug 19, 2020

Amiel Greathouse — byamiel.com

All Roads Leading to Customer Experiences are Paved with Employee Experiences

“Companies that invest in EX outperform the ones that don’t by 2x in terms of average profit.” -Harvard Business Review

Jan 28, 2020

All Roads Leading to Customer Experiences are Paved with Employee Experiences

Jan 28, 2020

Amiel Greathouse — byamiel.com

5 Power Phrases That Belong in Every Support Agent’s Toolbox

In this article, I’m sharing out my top 5 power phrases for 2019 that I believe every support agent should keep in their toolbox. These…

Apr 24, 2019

5 Power Phrases That Belong in Every Support Agent’s Toolbox

Apr 24, 2019

Amiel Greathouse — byamiel.com
in
At The Whiteboard

The Magic of Coaching

Coaching can change your personal and professional life in some of the most profound ways. It is time to put away the days of just giving…

Jan 26, 2019

The Magic of Coaching

Jan 26, 2019

Amiel Greathouse — byamiel.com

Universal agents can enhance the customer experience. ♾

Creating a unified frontline. 👨‍🔧⭕👩‍🔧

Dec 19, 2018

Universal agents can enhance the customer experience. ♾

Dec 19, 2018

Amiel Greathouse — byamiel.com
in
Bulletproof Writers

Using vision mapping and journaling for coaching.

Coaching is great unless it is just not working. You’ve tried it all. Total disconnect right? I’ve been there both as the coach and the…

Dec 15, 2018

Using vision mapping and journaling for coaching.

Dec 15, 2018

Amiel Greathouse — byamiel.com

Using less time than somebody gives you.

Time management is something that professionals have to start understanding better. I am working on obtaining a better understanding of…

Dec 12, 2018

Using less time than somebody gives you.

Dec 12, 2018

Amiel Greathouse — byamiel.com

How to execute beginning-to-end ownership of resolving for a customer.

Why ownership works. 👩‍💼

Dec 9, 2018

How to execute beginning-to-end ownership of resolving for a customer.

Dec 9, 2018

Amiel Greathouse — byamiel.com
in
Bulletproof Writers

Welcoming opposing viewpoints. Disagreement is good.

First, be humble, sit down. 🤐

Dec 7, 2018

Welcoming opposing viewpoints. Disagreement is good.

Dec 7, 2018

Amiel Greathouse — byamiel.com
in
Bulletproof Writers

🥇 Why Nashville is the ❤ of customer satisfaction. 🤠

Put your ones up ☝ for Nashville’s vivacious southern charm.

Dec 6, 2018

🥇 Why Nashville is the ❤ of customer satisfaction. 🤠

Dec 6, 2018

Amiel Greathouse — byamiel.com

Amiel Greathouse — byamiel.com

Passionate about CX and leadership. Specializing in high-performing teams, agent performance, and quality. All views expressed are my own.

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