PinnedAmy P. CastroAbout me — Amy CastroHey there! I’m Amy Castro. Thanks for stopping by to read my story.Mar 71Mar 71
Amy P. CastroThe #1 Key to Customer Service: Give Them the Chocolate CakeAbout a week ago, I was shopping in a retail client’s place of business doing some “recon” before preparing a customer communication…21h ago21h ago
Amy P. Castro10 Tips for Improving Your Self-EsteemWhen my college interpersonal communication class last met, we discussed the role of self-perception in the communication process. Part of…Jun 8Jun 8
Amy P. CastroYou’re Right! Your Coworkers Don’t Like You. Here’s Why.Have you ever felt like you’re the odd one out at work? Do you struggle to fit in with your coworkers or wonder why they don’t want to…Jun 8Jun 8
Amy P. Castro4 Ways to Shut Down a Conversation DominatorAhhh, my favorite subject. Conversation Dominators (CDs) — those stage hogs who never give up the limelight for anyone else. We all know…May 16May 16
Amy P. Castro8 Critical Reasons Your Organization Needs SOPs (Standard Operating Procedures)Would you want a surgeon operating on you who was “told” how to operate by someone a few years back, but didn’t have a clear procedure in…May 6May 6
Amy P. CastroAsk yourself this one question and you’ll automatically be more productive“Could you be doing something more productive with your time?”May 1May 1
Amy P. CastroThe Ultimate Tool for Preventing Conflict and Misunderstandings: Perception CheckingMost of the conflicts I have experienced in my life, both first and secondhand, have not been the result of factual disagreement but of…Mar 18Mar 18
Amy P. Castro6 Po Listening Habits You Need to Break NowEver wondered what separates a good listener from a great one? It’s simple: shedding the bad habits that hinder effective communication…Mar 15Mar 15
Amy P. CastroUnlock Success: 8 Crucial Reasons Why Standard Operating Procedures Are Essential for Every…Would you fly on a plane knowing that the maintenance crew and pilots were “sort of” trained, didn’t use checklists, and were allowed to do…Mar 11Mar 11