Arun Joseph Martin – Medium

Arun Joseph Martin

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Arun Joseph Martin
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Bootcamp

My career transition journey to service design

Key learning insights from my transition to service design that could help you.

Sep 7, 2023

Visual of the transition journey from design research to service design

Sep 7, 2023

Arun Joseph Martin
in
Bootcamp

Service Design Case Study — IBM z/OS Data Set Encryption pilot project

In this blog article, I share the journey of my third service design pilot project with a cross-functional team in IBM Z, the outcome, and…

May 3

Icons of male and female team members of this pilot project

May 3

Arun Joseph Martin
in
Bootcamp

Case Study of IBM z/OSMF Sysplex Management Service Design Pilot Project

I share the journey of my second service design pilot project and my key learnings.

Apr 3

Icons of male and female team members of this pilot project

Apr 3

Arun Joseph Martin
in
Bootcamp

Service Design Case Study — IBM z/OS Cloud Broker pilot project

In this blog article, I share the journey of my first service design pilot project with a design team in IBM Z and discuss the key…

Nov 14, 2023

Picture of two female icons and text below the icons

Nov 14, 2023

Arun Joseph Martin
in
IBM Design

From Interactions to Experiences Through Service Design

In May of 2021, IBM hosted its first-ever internal design conference: SPARK. This three-day virtual conference was organized by IBM…

Dec 1, 2021

From Interactions to Experiences Through Service Design

Dec 1, 2021

Arun Joseph Martin
in
IBM Design

Insights from An IBM Enablement Study

In May of 2021, IBM hosted its first ever internal design conference: SPARK. This three-day virtual conference was organized by IBM…

Aug 19, 2021

Insights from An IBM Enablement Study

Aug 19, 2021

Arun Joseph Martin
in
Service Design Toronto

Recap: SDTO Book Club Event #2 with Marc Fonteijn

Due to stormy and unpredictable Toronto weather, after a few false starts we ended up running this year’s first Service Design Toronto…

Jun 3, 2019

Jun 3, 2019

Arun Joseph Martin

What I Learned from Trying Out Two Co-Creation Methods

A case study that shows a couple of research methods that don’t go quite as planned

Jan 26, 2018

What I Learned from Trying Out Two Co-Creation Methods

Jan 26, 2018

Arun Joseph Martin

Encountering Constraints in Experiences

When customers encounter services daily, they often face constraints during their service experiences. Constraints help organizations by…

Aug 27, 2017

Encountering Constraints in Experiences

Aug 27, 2017

Arun Joseph Martin

Social Banking Experiences

What is Social Banking?

Aug 27, 2017

Social Banking Experiences

Aug 27, 2017

Arun Joseph Martin

Arun Joseph Martin

Service Designer. On LinkedIn - https://www.linkedin.com/in/arunjmartin/ | Service Design Book Club & Service Design Journeys | Avid local transit traveler

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