Sorin AlupoaieGetting to 20k MRR with SwifteqThis month, I hit a huge milestone — over €20,000 in monthly recurring revenue (MRR) and over 300 customers with Swifteq. We create…Jun 19Jun 19
Sorin AlupoaieSwifteq’s 2023 Journey: From Milestones to Independence and BeyondIn December 2023, I reached a milestone with Swifteq, my suite of Zendesk productivity apps for customer support teams — €150k in Annual…Jan 4Jan 4
Sorin AlupoaieSmall Yet Mighty: The Unsung Power of Profitability in SaaSIn my journey through the business world, I’ve seen two distinct paths unfold in the realm of Software as a Service (SaaS). One is the…Jan 4Jan 4
Sorin AlupoaieMy Humble Journey to €100k ARR with SwifteqThis week I reached €100k Annual Recurring Revenue (ARR) with Swifteq — my suite of Zendesk apps.Jun 1, 2023Jun 1, 2023
Sorin AlupoaieHow I got my first 120 paying customers for my SaaS appsToday I reached €5k MRR and 120 paying customers using my Zendesk apps. Including some notable names such as Freenow, Zapier and Hotjar.Jan 17, 2023Jan 17, 2023
Sorin AlupoaieinChatbots LifeHow to deflect customer support tickets with Zendesk and Dialogflow AIIn this article I will show you how to build a web contact form on Zendesk that uses state-of-the-art AI to suggest relevant articlesJul 8, 2020Jul 8, 2020
Sorin AlupoaieinChatbots LifeA step by step guide to build a chatbot with Zendesk Chat and IBM Watson AssistantIn customer support, chatbots represent an opportunity to automate simple and repetitive tasks while allowing the support team to focus on…Oct 4, 20186Oct 4, 20186
Sorin AlupoaieVoice of the customer — the treasure hidden in customer support ticketsThere is a stage in the life-cycle of any successful business when the contribution to growth is shifting gradually from marketing and…Jan 16, 2018Jan 16, 2018
