Azfarul I.Great customer experience: the asksQuite a few discussions and articles on customer experience are confused. They’re thinking about customer experience née service, which…Jan 10, 2017Jan 10, 2017
Azfarul I.Virtual sweatshops, physical discomfortI have a dreadful confession to make — it turns out that I have been complicit in condoning child labour in Bangladesh. As the co-owner of…Dec 6, 2016Dec 6, 2016
Azfarul I.Relish for Product (RFP) I: Killer designFollowing on from several conversations with user researchers, start-ups, and consultants, I decided that it was about time to start…Nov 29, 2016Nov 29, 2016
Azfarul I.There’s an app for that… game!In a recent discussion with some wonderful individuals working within the world of digital, talk diverged to a relatively ancient device…Nov 15, 20161Nov 15, 20161
Azfarul I.Senior management, stop worrying and learn to love socialThe sheer irony of the title is that we tend to avoid the ‘s’-word in the financial services industry (and many others, for that matter)…Nov 8, 2016Nov 8, 2016
Azfarul I.“Teach me how to fail”, asked no-one everFailure is something I’ve contemplated with more vigour than normal lately. For many, it’s the diametric opposite of success, and the point…Oct 25, 2016Oct 25, 2016
Azfarul I.Should I stay or should I go?Last week, I met the incredible Moyra Mackie and we entered a little time bubble where the clock stood still.Oct 11, 2016Oct 11, 2016
