Mark VisserEffective Meetings, Every Time: 6 Simple RulesA while back, a colleague reached out to me with a problem:Nov 28, 20171Nov 28, 20171
Mark VisserLearn Customer Journey Mapping… in 7 BookmarksAre you new to the concept of customer journey mapping? Are you trying to figure out what it’s for and why it might be valuable? You are in…Jul 6, 2017Jul 6, 2017
Mark VisserOmnichannel Is More Than Marketing: Don’t Forget Customer CareA lot has been written about omnichannel marketing, retailing, and shopping. So much so, that the definition of omnichannel is often…May 25, 2017May 25, 2017
Mark VisserOmnichannel Is Not Rocket ScienceThe term omnichannel has been around for some time now. In fact, in a recent conversation with an old colleague, I was chided for using the…May 16, 2017May 16, 2017