PinnedBarry DayA well executed organisational purpose and vision unlocks profitabilityThere’s no better time to return to doing business with purpose, but how well do organisations really define their purpose?Jan 23, 2023Jan 23, 2023
Barry DayAdapting to become a customer-focused IT function is inevitableThe pressure for IT functions to be customer-focused is rising, and it can be challenging to adapt, but it can be done.5d ago5d ago
Barry DayHuman-centred design and IT Service Management — bed fellows, at lastMy head hurts…I’m half-way through a course on ITIL version 4, and find myself causally reading the Driving Stakeholder Value best…Jun 1, 2023Jun 1, 2023