Brian ClementsRelationships are the Next Disruptive Force and Speed is Your LifelineAs we have been thinking about how companies connect with their customers — which of course requires connection with so much else like your…Dec 23, 2016Dec 23, 2016
Brian ClementsThe Goldilocks of Personalization; Caring, Creepy or StupidHow to make sure you’re getting it “just right” for your customersDec 13, 2016Dec 13, 2016
Brian ClementsPersonalization (Part 2): MarDaTech and Rubber bandsTemkin labeled 2016 The Year of Emotion, with Empathy being the key to all things experience. Most organizations are struggling with how to…Dec 2, 2016Dec 2, 2016
Brian ClementsPersonalization (Part 1): A Love StoryPersonalization Progression from “One for All” to “One for One”Nov 18, 2016Nov 18, 2016
Brian ClementsPersonalization: The latest experience unicorn to chaseCustomer experience, employee experience, human experience — all words rolling off the tongues of thought leaders, designers, and companies…Nov 11, 2016Nov 11, 2016
Brian ClementsIn-store Retail is not deadif you achieve the Four Milestones for Humanizing the Retail ExperienceNov 4, 2016Nov 4, 2016
Brian ClementsInfluencer Marketing as a ScienceStart with theories, organize the data, do meaningful analysis, build efficient models, and achieve resultsAug 3, 2015Aug 3, 2015