Earlier this year I worked on a project helping to design a new digital service. Within the team I worked on the user research — which included leading the research for assisted digital users and users with an accessibility need. Assisted digital in a Government digital service is referring to…

Discovery and previous research To start with, you should try to conduct discovery research focusing on your users. This may include interviews, surveys, ethnographic research, analysing existing analytics and usability studies on the existing service. You should also try to analyse previous research conducted within the last 12 months by other teams and user…

This year I attended An Event Apart Boston conference for the full three days. The conference took place on 06th-08th May, it is aimed at user experience consultants, designers, developers and content designers. I will be writing about my favourite talks from the conference over the next week. …

Resources and guidelines I have used previously and use now for mobile accessibility — including research and mobile testing. Scroll further down to view selected resources for iOS, Android and Windows devices. Guidelines and best practice My favourite in-depth guidance for mobile testing, created by The Paciello group — https://developer.paciellogroup.com/downloads/TPG_Mobile_Testing_Guide.pdf My favourite (and free)…