ChatdeskinChatdesk7 Best Practices for Facebook and Instagram Comment ModerationWhile social media is best known as a place to easily share content in real-time, businesses quickly realized the undeniable benefits of…May 9, 2020May 9, 2020
ChatdeskinChatdeskPros and Cons of ChatbotsOnly 34% of respondents stated they would be comfortable using chatbots in an online retail situation. Most customers don’t want chatbots.May 7, 2020May 7, 2020
ChatdeskinChatdeskAutomatic analysis of customer feedback with Delighted + ChatdeskDelighting customers is one of the hallmarks of a great company, and measuring customer satisfaction is essential to solving critical…Apr 28, 2020Apr 28, 2020
ChatdeskinChatdeskCall Deflection: Reduce Your CX Costs By Up To 80%Most CX professionals have experienced the horror of a surge of calls from customers. It’s stressful for their agent team because…Apr 11, 2020Apr 11, 2020
ChatdeskinChatdeskHow Are Your Customers Feeling About Coronavirus / COVID-19?Retailers and brands are facing challenges to understand their customer service data due to Coronavirus. With Chatdesk Trends, we…Mar 24, 2020Mar 24, 2020
ChatdeskinChatdesk5 Customer Success Tips Learned on the JobWe chatted with Neal Taparia, who founded his education technology company Imagine Easy Solutions (IES) when he was still in high school…Feb 12, 2020Feb 12, 2020
ChatdeskinChatdeskPart 3/6: Scaling support — The true cost of organically expanding your customer service teamIn this article, we will discuss the true costs of organically expanding your customer service team. While expansion is typically always a…Oct 12, 2019Oct 12, 2019
ChatdeskinChatdeskPart 2/6: Scaling Support — Growing Your Customer Service Team: Organic vs. Outsourcing ExpansionWe’ll now walk through the pros and cons of outsourcing your customer service team vs. expanding it. Which one will better suit your…Oct 12, 2019Oct 12, 2019
ChatdeskinChatdeskPart 1/6 — Scaling support — 5 questions to ask before starting a customer service teamWe’ve created a 6-part series on some of the challenges and insights of growing your support team. In this first part, we have compiled a…Oct 12, 2019Oct 12, 2019
ChatdeskinChatdeskFinding your customers voice to enhance your businessHere are some of the takeaways from our recent NY Customer Experience meetup 1) How to run a low effort Voice of Customer Program…May 7, 2018May 7, 2018
