Mark Chattertoniningenious-aiFeedback Flood: Are We Truly Listening to Our Customers?Amid a sea of feedback, most voices go unheard. Enter AI-driven tools: diving deep into every customer interaction, making every voice…Oct 11, 2023Oct 11, 2023
Mark Chattertoniningenious-aiWhy Conversational AI Needs a Paradigm ShiftGenerative AI reshapes chatbot interactions, but challenges persist. For authentic conversations, we need a shift from search to contextOct 11, 2023Oct 11, 2023
Mark ChattertoninChatbots LifeFacebook & Messenger Chatbots — What’s the Story?UPDATE (Apr 17, 2018): Facebook has now reopened Messenger Chatbot approvals for chatbots that are only connected to a “limited number of…Jul 16, 2018Jul 16, 2018
Mark Chattertoniningenious-aiFacebook & Messenger Chatbots — What’s the Story?UPDATE (Apr 17, 2018): Facebook has now reopened Messenger Chatbot approvals for chatbots that are only connected to a “limited number of…Apr 17, 2018Apr 17, 2018
Mark Chattertoniningenious-aiRetailers — 1 Easy Step To Defend Against AmazonAmazon has finally launched in Australia & local retailers need to change the battleground from price to great service at scale to competeDec 5, 2017Dec 5, 2017
Mark Chattertoniningenious-aiA.I. First Strategy for Customer ServiceA.I.’s biggest potential for success today is in the customer-facing area, servicing your customers via easily-deployable chatbots!Aug 22, 2017Aug 22, 2017
Mark Chattertoniningenious-aiOverthrowing the “Do Not Reply” DictatorshipAfter receiving yet another communication with “Do Not Reply” prominently displayed, I’ve now made it my mission to try and banish the…Apr 27, 2017Apr 27, 2017
