Chelsea Elyse – Medium

Chelsea Elyse

Chelsea Elyse

Lessons learned: raising pricing for legacy customers, pissing off the lowest number possible, and…

This year we raised prices for our oldest customers.

Sep 5, 2018

Lessons learned: raising pricing for legacy customers, pissing off the lowest number possible, and…

Sep 5, 2018

Chelsea Elyse

Hi, I’m new here: How to market yourself for a Support Career, when you’re new to the industry

So, here’s the thing. I know a good bit about Customer Support — but I haven’t been here long. Just 4 years ago I was working my way up the…

Aug 23, 2018

Hi, I’m new here: How to market yourself for a Support Career, when you’re new to the industry

Aug 23, 2018

Chelsea Elyse

Your customer support team is a critical part of your beta feature program

For a long time we did feature releases like this:

Jul 3, 2018

Your customer support team is a critical part of your beta feature program

Jul 3, 2018

Chelsea Elyse

A short — On Change Fatigue

At 5am this morning I was standing at the counter, eyes half open, trying to figure out if the hotel staff had replaced the coffee for the…

Jun 26, 2018

A short — On Change Fatigue

Jun 26, 2018

Chelsea Elyse

3.5 years later — how we’ve morphed and grown the relationship between Happiness, Product and Tech

3.5 years ago when I first started at Recruiterbox we had a problem to solve. Our Happiness and Engineering/Product team were 8,500 miles…

Jun 12, 2018

3.5 years later — how we’ve morphed and grown the relationship between Happiness, Product and Tech

Jun 12, 2018

Chelsea Elyse

8 tips to make Moving while Working Remotely easier

I’ve been working remotely for 3.5 years, and have moved a few times.

May 21, 2018

8 tips to make Moving while Working Remotely easier

May 21, 2018

Chelsea Elyse

A case for Education over Sorry

A while ago, I wrote about Why I changed how I apologize to Customers. At this time, I had just broken up with the phrase “We Apologize”…

Apr 24, 2018

A case for Education over Sorry

Apr 24, 2018

Chelsea Elyse

Remote Work — On [trying] to not work always.

When people find out that I work remotely, the most common question they ask is:

Nov 13, 2017

Remote Work — On [trying] to not work always.

Nov 13, 2017

Chelsea Elyse

Let’s Just Over Communicate

Spoiler alert — communication and relationships are hard.

Nov 9, 2017

Nov 9, 2017

Chelsea Elyse

Go be not perfect.

Would we make better decisions if we knew it was okay to fail?

Oct 30, 2017

Oct 30, 2017

Chelsea Elyse

Chelsea Elyse

Fan of random pictures, sock knitting and delicious food. A chronic list maker, a writer and lover of remote work. @recruiterbox Customer Happiness & Success.

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