CleverlyCleverly partners with iMovo to offer full-scale CX servicesAt Cleverly, we make customer service organizations more efficient through operational excellence using AI-based solutions to deliver the…Jan 25, 2021Jan 25, 2021
CleverlyThe Pareto Rule in Customer Service: why 20 topics are taking 80% of your effortThe definition of the Pareto Principle, or Pareto Rule, states that 80% of consequences (or results) come from 20% of causes (or efforts.)…Jan 7, 2021Jan 7, 2021
CleverlyCustomer support is all about your people: an interview with Wefarm’s Francisco AraújoFranciso Araújo’s journey in the world of customer service started back in 2014 when he joined Uniplaces, an online marketplace where…Dec 21, 2020Dec 21, 2020
CleverlyBuilding your network and other strategies to grow as a Customer Service managerThis year, customer service managers have had to adjust to a new landscape. Here are our tips for personal growth as a CS manager.Oct 6, 2020Oct 6, 2020
CleverlyRemote work challenges in Customer Service and how to solve themOver the last few months, a lot of companies — startups, multinational corporations, and small businesses alike — made the move to remote…Aug 12, 20201Aug 12, 20201
CleverlyCrisis or not, here’s why you should be automating customer serviceA crisis in customer service can take on many different shapes and forms. For airlines, for example, news of a plane accident might lead…Jul 2, 2020Jul 2, 2020
Cleverly3 AI + Customer Service Priorities for a Successful 2019Gartner predicts that by 2020, an estimated 85% of all customer service interactions will be handled without a human agent. Yes, time…Dec 31, 2018Dec 31, 2018
