Customer Success AfricaHOW WOMEN ARE THRIVING IN CUSTOMER SUCCESSIn the ever-evolving realm of Customer Success, women have emerged as pivotal drivers of change. Their remarkable contributions transcend…Mar 81Mar 81
Customer Success AfricaHow to Deal with a Difficult (or Angry) CustomerCustomers get rude or angry for a variety of reasons, some justified, some not. But since you are in business to serve your customer…Aug 17, 2020Aug 17, 2020
Customer Success AfricaWhat is your plan on increasing your Company’s MRR (Monthly Return of Revenue).MRR is the amount of recurring revenue you generate monthly or in a given period.Aug 17, 2020Aug 17, 2020
Customer Success Africa𝐇𝐨𝐰 𝐝𝐨 𝐲𝐨𝐮 𝐢𝐝𝐞𝐧𝐭𝐢𝐟𝐲 𝐮𝐩𝐬𝐞𝐥𝐥 𝐨𝐩𝐩𝐨𝐫𝐭𝐮𝐧𝐢𝐭𝐢𝐞𝐬..Being acquainted with your customer’s needs is not the only key to understanding the psychology of consumer decision making, but also…Aug 17, 2020Aug 17, 2020
Customer Success AfricaCHURN ANALYTICSChurn analytics answers the questions “are we losing customers?” and “if so, how?”Jul 27, 2020Jul 27, 2020