Derek RobertiinCognigy.AIThe Most Important App on Your Phone That Marketers are IgnoringSMS is the missed opportunity in mobile marketing. Cognigy, along with Rich Business Messaging (RBM), helps us reclaim it. RBM messages…Feb 21, 2019Feb 21, 2019
Derek RobertiinCognigy.AIConversational Interfaces and Content ReuseHow to publish Sitecore content to all your conversational channelsFeb 13, 2019Feb 13, 2019
Derek RobertiinChatbots LifeOur approach to improving call center KPIs has to changeWith the rise of conversational interfaces, executives should stop settling for incremental improvements in call center metrics. All of…Oct 1, 2018Oct 1, 2018