Dash oβ Design π¨π»βπ¨Transferring Customers: Beyond the Phone TreeRecently, Rite Aid filed for bankruptcy and decided to shut down the remaining number of its stores in Michigan. While I am not a Rite Aidβ¦Aug 30Aug 30
Dash oβ Design π¨π»βπ¨AI Erasure: Are summaries generated by AI hindering decision-making?Consumer reviews and feedback are a frequently used variable in decision-making, as consumers can decide whether to purchase a product orβ¦Jul 31Jul 31
Dash oβ Design π¨π»βπ¨Donβt waste energy on subpar customer surveysI may be biased in this blog given the lack of high quality customer service and actions taken by DTE Energy in the state of Michiganβ¦Nov 13, 2023Nov 13, 2023
Dash oβ Design π¨π»βπ¨Data & Design in Healthcare: still waiting for that perfect matchItβs been a minute, but hereβs another Dash Oβ Design π¨π»βπ¨ focused on healthcare data + design.Aug 24, 2023Aug 24, 2023
Dash oβ Design π¨π»βπ¨How to make email subscriptions NOT be the absolute worstAug 10, 2023Aug 10, 2023
Dash oβ Design π¨π»βπ¨Donβt put your bottom line above the experience of your customers π«΅π»Aug 1, 2023Aug 1, 2023
Dash oβ Design π¨π»βπ¨Can you spot the behavioral science? T-Mobile case study.Something I am excited to see in the tech space is the increasing interest in and use of behavioral science. π€Jul 26, 2023Jul 26, 2023
Dash oβ Design π¨π»βπ¨Cooking up a great UX!I have to give a HUGE shoutout to the designers at Pinch of Yum on a new feature that was added to their recipe pages π€©Β .Jul 25, 2023Jul 25, 2023
Dash oβ Design π¨π»βπ¨Spam, mass marketing emails: the most frustrating user experienceThe CAN-SPAM Act outlines email guidelines, but are companies following the rules?Jul 24, 2023Jul 24, 2023