“Why bother sticking my neck out? We’re not going to get extra money.”
The pandemic has highlighted the pain middle managers can feel.
You’re placed in an impossible scenario: Asked to conserve scarce resources by administration above while the team you lead is clearly in need — and it’s your job to keep both sides happy.
It’s easy to feel hopeless when you’re treated like Gumby.
The fear that you’re risking your job for asking questions only worsens the feeling. …
Toxic people don’t blame themselves.
They aren’t holding up the mirror and reflecting on how they can be better team players. They have limited insight about how they make others feel.
They’re just sort of bulldozing through the cubicles and displacing problems onto everyone around them.
So if you’re this person — thinking that your job is broken and everyone else is the problem, how would you know you’re wrong?
How can you tell you’re the problem if you aren’t willing to believe that you could ever be the problem?
Look for these six signs — they’re clues that maybe your behavior needs to change. …
I’ve been crispy for years.
Not all the time, just floating between smoldering and charred. At best, the job is OK and some days are even enjoyable. Other times, I pray to be afflicted by a fugue state and wake up washing dishes in Omaha.
Primarily human but incidentally a physician, I do what anyone would do — I Google my symptoms. I look to the literature for insight. Because we are led to believe that if we know the cause, we can fix it.
This belief is simply a cognitive error.
The more I read the literature, the more I believe we’ve missed the forest for the trees. Or, that the people making the literature have an agenda against electronic medical records and administration. …
Healthcare consultants are moles for administration.
Hired by the C-suite, consultants are outsiders who don’t understand the hospital, the culture or the problems. Voluntary/mandatory meetings are set up for providers to be questioned by consultants. Providers who don’t participate aren’t team players — they’re part of the problem.
It’s easy to mistrust this situation.
But, healthcare consultants are saviors for broken systems.
By the time things are bad enough to look for outside help, consultants offer a welcome perspective. They’re a fresh ear for old problems and work to identify common failures and offer evidence based solutions. …
Have you ever thought you communicated exactly what you wanted to only to be totally misunderstood?
Times when you receive unexpected responses or worse, no response?
This happens to me with my boss and co-workers. It happens with my wife. It even happens with my eight-year old. My very literal, black-and-white eight year old to whom I give specific instructions! Repeatedly, I have left situations feeling like I’m screaming but no one can hear — like I’m yelling through a broken loudspeaker.
Eventually, I figured out that I am the common thread in all of these situations. And if “no one understands me”, then it’s probably because I’m not making myself understood. …
The Board of Governor’s (BOG) Exam is taken to achieve fellowship status with the American College of Healthcare Executives.
Criteria must be met to take the exam. You have six hours to complete the actual test which is comprised of 230 questions — 200 of which are actual, scored questions and 30 are non-scored.
The reference manual for the actual BOG exam is here.
There are more up-to-date resources and self-assessment tools available, but I feel I needed a place to start. The exam covers a wide range of topics and I wanted some insight into where my biggest deficiencies are. …
When I was a kid, flying was fun.
Turbulence, steep turns, long flights — these things didn’t even cross my mind, they were just part of the flying experience.
Until they weren’t. A single, short commuter flight between Chicago and Des Moines wracked with panic, cold sweats, gripping the seats terror. Nothing unusual happened, I just became convinced that this was it.
I have no idea why — it hit me and stuck.
I avoided flying for years thereafter. I took Greyhound across the country, drove to vacations and passed on opportunities to go afar.
After years of limiting myself, I decided that I needed to get over it. I began flying again and tried different approaches to get over the fear. Below are the ones I found helpful. …
The art of medicine can be learned through patient complaints.
Physicians often learn customer service in residency. We either receive a complaint or interact with a dissatisfied patient who wants a solution in real time — in either case, it’s too late.
Taking a position with your group or hospital that lets you field complaints exposes you to the failures of our field. It’s akin to self-improvement by focusing on your failures.
Learning common themes across patient complaints allows a better understanding of the patient’s perspective. This will teach you to prevent complaints in the first place.
Doctors checking their watch or phone while speaking with patients. Doctors talking to the patient from the doorway, talking over or interrupting them. …
As physicians, we don’t taste the fruits we harvest. Instead, we get monthly reports showing how many apples we grew and how we could have grown more.
We click boxes, patients shuffle about and the numbers in our bank accounts change. Our “product” is so disconnected from our work that it’s hard to describe why we do the things we do.
It’s just as hard to tell what exactly our “work” really is. Yet we walk away exhausted, so we must have done something.
This feeling is called “lack of efficacy” in the physician burnout literature. The sense that we trying to fill a bucket with holes at the bottom. …
‘A toothache, or a violent passion, is not necessarily diminished by our knowledge of its causes, its character, its importance or insignificance.’
Anxiety is like riding on a wagon that falls into the tracks of every wagon that came before it.
By the time you realize it, you’re miles down the same road. Stuck.
I cannot imagine a life without constant worry. It seems so near but impossible. Glimpses of it feel like I’m fooling myself.
But it seems nice.
Pulling yourself out of the rut and onto a new path takes clairvoyant-level insight and motivation. …