Dave Duke – Medium

Dave Duke

Dave Duke

Helping Sells Radio Podcast Appearance

MetaCX Co-Founder and Chief Customer Officer, Dave Duke and SuccessHacker Partner, James Scott make their first appearance on the popular…

Jan 28, 2019

Helping Sells Radio Podcast Appearance

Jan 28, 2019

Dave Duke
in
MetaCX

Business Outcome Management -The Next Customer Success Core Competency?

A co-authored article with James Scott of SuccessHacker

Aug 30, 2018

Business Outcome Management -The Next Customer Success Core Competency?

Aug 30, 2018

Dave Duke
in
MetaCX

The Importance of Every Customer Interaction in B2B

3 Things To Remember When Interacting With Your Customers

Jul 6, 2018

The Importance of Every Customer Interaction in B2B

Jul 6, 2018

Dave Duke
in
MetaCX

An Open Letter to Customer Success Managers

5 Pieces of Advice Accumulated Over the Last 12 Years of Managing Customers

Jun 18, 2018

An Open Letter to Customer Success Managers

Jun 18, 2018

Dave Duke
in
MetaCX

How Do You Know? — A Central Question to Customer Success

Several years ago I was at a happy hour with a few colleagues. Included in the group were a couple of friends who had just landed new gigs…

Jun 7, 2018

How Do You Know? — A Central Question to Customer Success

Jun 7, 2018

Dave Duke
in
MetaCX

Customer Success Managers Are Project Managers Too

I have been thinking a lot about the unique dynamics of the Customer Success Manager (CSM) role lately, and I believe many of the dynamics…

May 23, 2018

Customer Success Managers Are Project Managers Too

May 23, 2018

Dave Duke
in
MetaCX

Being Curious Prepares You For Leading

I had the great fortune of working at ExactTarget in its heyday from 2005 until the day the business was sold and integrated into…

May 16, 2018

May 16, 2018

Dave Duke
in
MetaCX

Earning The Right To Customer Growth

The path to growth within the SaaS model goes through the existing customer base. It has been proven over the years as the data has been…

May 4, 2018

May 4, 2018

Dave Duke
in
MetaCX

The Role of Coaching in Customer Management

If I wasn’t working in the software industry odds are pretty good that I would be spending my days in a high school gymnasium coaching…

Apr 21, 2018

Apr 21, 2018

Dave Duke
in
MetaCX

5 Ways To Reduce Customer Effort

Reducing customer effort should be top of mind for customer success leaders as a key lever to delivering a great experience. Being easy to…

Apr 10, 2018

Apr 10, 2018

Dave Duke

Dave Duke

Customer Success leader and practitioner, Chief Customer Officer & Co-Founder at MetaCX. Eager to explore CS, CX ideas & anything else that inspires.

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