Dan MillerMy Modest Proposal: A “Gap Year” For GenAILike Billy Pilgrim, Generative AI (GenAI) is unstuck in time. Or maybe we’re the ones who are unstuck as we engage plans to modernize CX…Apr 171Apr 171
Dan MillerI’m Back: Focusing on The Conversational CloudAs we entered 2022, anticipating the end of the pandemic, I penned this article on the Opus Research Webiste. “Say Goodbye to CCaaS”Mar 10, 2022Mar 10, 2022
Dan MillerProps to the “Conversational Cloud”In 2013, Opus Research led off our first report on the “Conversational Cloud” with the following introduction:Dec 8, 2021Dec 8, 2021
Dan MillerConversational Commerce Conference Prep: Getting Things Right |Opus Research has tracked exponential growth in the number of Intelligent Assistants in service in the form of chatbots, message bots and…Sep 26, 2019Sep 26, 2019
Dan MillerThe “Better Bots Faster” Movement: New Platforms from Nuance, Discourse.ai and Google[This is a reprint from: www.opusresearch.net published Feb 22, 2019]Feb 25, 2019Feb 25, 2019
Dan MillerOn The Origins of Conversational CommerceNow that “Conversational Commerce” is officially a ‘thing’ and I claim to be one of the people who coined the term, it’s useful to march…Mar 23, 2018Mar 23, 2018
Dan MillerEvery Bot Tells Your Story: Co-creation of ContentSelf-improvement programs in the 20th century had a bad habit of making it all too obvious that each of us is responsible for our actions…Dec 7, 2017Dec 7, 2017
Dan MillerThe Sound and Fury of “Voice-First” ‘BotsJohn Wooden, the UCLA basketball coach called “The Wizard of Westwood”, is credited with saying, “Never mistake activity for achievement.”…Feb 6, 20171Feb 6, 20171
Dan MillerDemocratizing AI: Voice is CoreHeadlines in the trade press read like the output of a BuzzPhrase Generator app. An IPO legitimize TPaaS (Telco Platform as a Service.)…Oct 11, 2016Oct 11, 2016
Dan MillerCustomer Care and The Bot ContinuumThanks to Mark Zuckerberg and the introduction of an API that makes it easy for developers to create “chatbots” on Facebook, marketing and…Apr 18, 2016Apr 18, 2016