Dan Miller – Medium

Dan Miller

Dan Miller

My Modest Proposal: A “Gap Year” For GenAI

Like Billy Pilgrim, Generative AI (GenAI) is unstuck in time. Or maybe we’re the ones who are unstuck as we engage plans to modernize CX…

Apr 17

Apr 17

Dan Miller

I’m Back: Focusing on The Conversational Cloud

As we entered 2022, anticipating the end of the pandemic, I penned this article on the Opus Research Webiste. “Say Goodbye to CCaaS”

Mar 10, 2022

I’m Back: Focusing on The Conversational Cloud

Mar 10, 2022

Dan Miller

Props to the “Conversational Cloud”

In 2013, Opus Research led off our first report on the “Conversational Cloud” with the following introduction:

Dec 8, 2021

Dec 8, 2021

Dan Miller

Conversational Commerce Conference Prep: Getting Things Right |

Opus Research has tracked exponential growth in the number of Intelligent Assistants in service in the form of chatbots, message bots and…

Sep 26, 2019

Sep 26, 2019

Dan Miller

The “Better Bots Faster” Movement: New Platforms from Nuance, Discourse.ai and Google

[This is a reprint from: www.opusresearch.net published Feb 22, 2019]

Feb 25, 2019

Feb 25, 2019

Dan Miller

On The Origins of Conversational Commerce

Now that “Conversational Commerce” is officially a ‘thing’ and I claim to be one of the people who coined the term, it’s useful to march…

Mar 23, 2018

On The Origins of Conversational Commerce

Mar 23, 2018

Dan Miller

Every Bot Tells Your Story: Co-creation of Content

Self-improvement programs in the 20th century had a bad habit of making it all too obvious that each of us is responsible for our actions…

Dec 7, 2017

Dec 7, 2017

Dan Miller

The Sound and Fury of “Voice-First” ‘Bots

John Wooden, the UCLA basketball coach called “The Wizard of Westwood”, is credited with saying, “Never mistake activity for achievement.”…

Feb 6, 2017

The Sound and Fury of “Voice-First” ‘Bots

Feb 6, 2017

Dan Miller

Democratizing AI: Voice is Core

Headlines in the trade press read like the output of a BuzzPhrase Generator app. An IPO legitimize TPaaS (Telco Platform as a Service.)…

Oct 11, 2016

Oct 11, 2016

Dan Miller

Customer Care and The Bot Continuum

Thanks to Mark Zuckerberg and the introduction of an API that makes it easy for developers to create “chatbots” on Facebook, marketing and…

Apr 18, 2016

Customer Care and The Bot Continuum

Apr 18, 2016

Dan Miller

Dan Miller

Analyst/Thought Leader on Conversational Commerce or customer care, self-service and assisted service, promoting trust, transparency, convenience & security

Following

Help
Status
About
Careers
Press
Blog
Privacy
Terms
Text to speech
Teams