David NaylorHow is AI going to transform recruitment in the customer management industry?It’s both an exciting and challenging time for the recruitment industry. As the consequences of COVID-19 start to be felt, video will play…Jun 12, 2020Jun 12, 2020
David NaylorThe Art and Science of Conversation AnalyticsWhy is it still so hard to get insight from customer conversations? We look at the tools and techniques you need to apply and explain why…Feb 25, 2020Feb 25, 2020