Erik Pfannmöllerbots ♥ CRMIn 2019, the percentage of companies using CRM systems rose to 74%, while the percentage of websites using chatbots is, based on my talks…Jun 4, 2020Jun 4, 2020
Erik PfannmöllerThe new meeting — communication in the remote worldNeedless to say, we are living through uncertain times. How the months ahead go will depend a lot on our actions as individuals, as…Apr 3, 2020Apr 3, 2020
Erik PfannmöllerDon’t try this at home! Why Business People shouldn’t do data scienceIntroNov 5, 2019Nov 5, 2019
Erik PfannmöllerThe Human Adaptability ProblemMary Meeker has released a yearly Internet Trend Report every year since 1995. Her analyses are always interesting and insightful, but…Oct 8, 2019Oct 8, 2019
Erik PfannmöllerRule-based vs. Algorithmic Bots — who wins?Neither rule-based nor algorithmic chatbots are a silver bullet. Each of them has certain use cases where they are strong, and others…Aug 5, 2019Aug 5, 2019
Erik PfannmöllerinVoice Tech PodcastWhy your grandchildren will not dial customer serviceAt Solvemate we have built a software where our customers can create chatbots to automate customer service. Our bots deal exclusively with…Jun 26, 2019Jun 26, 2019
Erik PfannmöllerWhy email in customer service is on the way outWe live now in an instant economy, where as societies, we expect to get everything on demand. It’s almost a daily reality, where products…Mar 13, 2019Mar 13, 2019