Erik Pfannmöller – Medium

Erik Pfannmöller

Erik Pfannmöller

bots ♥ CRM

In 2019, the percentage of companies using CRM systems rose to 74%, while the percentage of websites using chatbots is, based on my talks…

Jun 4, 2020

Jun 4, 2020

Erik Pfannmöller

The new meeting — communication in the remote world

Needless to say, we are living through uncertain times. How the months ahead go will depend a lot on our actions as individuals, as…

Apr 3, 2020

Apr 3, 2020

Erik Pfannmöller

Chatbot taxonomy 2.0

Intro

Feb 24, 2020

Chatbot taxonomy 2.0

Feb 24, 2020

Erik Pfannmöller

Customer Service in 2025

Intro

Dec 20, 2019

Dec 20, 2019

Erik Pfannmöller

Don’t try this at home! Why Business People shouldn’t do data science

Intro

Nov 5, 2019

Don’t try this at home! Why Business People shouldn’t do data science

Nov 5, 2019

Erik Pfannmöller

The Human Adaptability Problem

Mary Meeker has released a yearly Internet Trend Report every year since 1995. Her analyses are always interesting and insightful, but…

Oct 8, 2019

The Human Adaptability Problem

Oct 8, 2019

Erik Pfannmöller

Rule-based vs. Algorithmic Bots — who wins?

Neither rule-based nor algorithmic chatbots are a silver bullet. Each of them has certain use cases where they are strong, and others…

Aug 5, 2019

Rule-based vs. Algorithmic Bots — who wins?

Aug 5, 2019

Erik Pfannmöller
in
Voice Tech Podcast

Why your grandchildren will not dial customer service

At Solvemate we have built a software where our customers can create chatbots to automate customer service. Our bots deal exclusively with…

Jun 26, 2019

Why your grandchildren will not dial customer service

Jun 26, 2019

Erik Pfannmöller

Every minute of customer service costs ~60 cents

The situation

Apr 8, 2019

Apr 8, 2019

Erik Pfannmöller

Why email in customer service is on the way out

We live now in an instant economy, where as societies, we expect to get everything on demand. It’s almost a daily reality, where products…

Mar 13, 2019

Why email in customer service is on the way out

Mar 13, 2019

Erik Pfannmöller

Erik Pfannmöller

CEO @ Solvemate.com Passionate about AI, computers and software. Like structure and efficiency. Nerdy on details. Love keyboard shortcuts. Chasing a big vision.

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