Fiona McAra-HunterinBootcampThe practicalities of inclusive service designRecently I’ve been thinking about inclusive design. In my experience, it’s not integrated particularly well in to Service Design education…Jun 30, 20231Jun 30, 20231
Fiona McAra-HunterA letter to my future team.Recently, I moved into a new job. There wasn’t a fanfare, a big ceremony, or even a change in where I’m going every day. But, not many…Dec 4, 2019Dec 4, 2019
Fiona McAra-HunterDocumenting near misses in service designIn every organisation, there’s an accident book. And in most, there’s a procedure for capturing “near misses” — the *almost* accidents.Sep 6, 2018Sep 6, 2018
Fiona McAra-HunterWhen a ‘no’ is a big winI work closely with user researchers on a daily basis — sometimes we research together, sometimes we do different strands or types of…Aug 31, 2018Aug 31, 2018