The experience of home buying in 2022

An industry in need of disruption, not just digitisation

H Locke
25 min readJun 23, 2022

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a tiny model house with a key next to it
Photo by Tierra Mallorca on Unsplash

For the last 12+ months I’ve been going through the process of buying my first house. (Yes, I’m over 40 — welcome to Britain).

My poor UX team has had to put up with my week-by-week critique of and confusion at the experience — from deliberate estate agent trickery to confusing…

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H Locke

UX person. I design things and I study humans. 150+ articles on Medium — https://medium.com/@h_locke/lists