Royann DeanHolistic Branding + Digital TransformationLike most people these days, I’m staring at a screen for many hours of the day. I mean, like a lot of hours. So I just got new glasses and…4 min read·Jan 16, 2020----
Royann DeanLife Lessons from my ConcussionYou know how sometimes self help stuff can sound like the writer just dialed it in? (Or is that just me?) Well, I’m about to pile another…5 min read·Oct 15, 2019----
Royann DeanThe Incredible, True Story of The Organization That Didn’t Think It Was a BrandI once had a meeting with an important organization that didn’t think it was a brand. It had a logo, employees and performed public…3 min read·Oct 8, 2019----
Royann DeanThe Science of BrandingSome people think that branding and communication is a lot of fluff. Don’t believe me? Talk to a left brained person — find an accountant…6 min read·Oct 2, 2019----
Royann DeanMusings while I was standing in line at a bank to pick up a letter that wasn’t readyIf you’re like me, when you spend time or money with a business, you just want to feel like they appreciate you as a customer. I recently…4 min read·Sep 26, 2019----
Royann DeanIt’s Story TimeA few years ago I gave a talk called ‘Stories: What Makes Them Good and Why They Matter’ along with my friend, Kareem Mortimore, an…2 min read·Sep 5, 2019----
Royann DeanIf you’re only thinking about customer satisfaction, you’re missing the (emotional) pointEvery time I see a customer satisfaction survey in my inbox from my bank, The Royal Bank of Canada, I shudder a little. Mostly because I…3 min read·Aug 29, 2019----
Royann DeanAuthenticity is dead. Long live authenticity.Everywhere you look, it seems that there is something ‘authentic’ or someone saying that they are authentic. Brands, particularly in less…3 min read·Aug 22, 2019----
Royann DeanI challenged myself to do one new thing a month. Here’s what happened.In 2016, I attended a conference for creatives called the 99U conference. There were lots of very cool presentations from executives like…3 min read·Aug 15, 2019----