Hemani SehgalDelicious Ambiguity: The Only Knowing is Not KnowingThat eerie feeling you and I get when you think about the things which have no answers. Thoughts that have bothered the human mind for the…May 2, 2020May 2, 2020
Hemani SehgalThe Paradox of AbandonmentIt is a cold, windy morning, the colors are all mostly shades of black and Grey. This is a thing about winters, all of a sudden, all colors…Jun 7, 2017Jun 7, 2017
Hemani SehgalHow to handle escalated calls?Contact center employees are accustomed to dealing with different kinds of customers having varied issues. But sometimes they are faced…Nov 16, 2016Nov 16, 2016
Hemani SehgalinSmall Business ForumWhy Do We Love Contact Centers?Ever thought of a nightmare where you buy a product or sign up for a service and it utterly doesn’t live upto your expectations, and you…Nov 4, 2016Nov 4, 2016
Hemani Sehgal5 Most Common Call Center Agent Problems and How to Solve themTop class customer service is one of the cornerstones to build a successful business. Call centers appear at the front line of providing…Oct 24, 2016Oct 24, 2016
Hemani SehgalThe State of Salesforce — Trends and Insights (2016–2017)Every business needs a strong and a profound customer base in order to sustain and grow. If your priority list gives your customers low…Oct 6, 2016Oct 6, 2016
Hemani SehgalArtificial Intelligence — How it transforms Customer ExperienceThe BeginningSep 27, 2016Sep 27, 2016
