incident.io3 common pitfalls of post-mortemsSmall confession: we currently use the term ‘post-mortem’ in incident.io despite preferring the term ‘incident debrief’. Unless you have…Jul 27, 2022Jul 27, 2022
incident.ioinCodeXTracing Gorm queries with OpenCensus & Google Cloud TracingAt incident.io we use gorm.io as the ORM library for our Postgres database, it’s a really powerful tool and one I’m very glad for after…Jul 7, 2022Jul 7, 2022
incident.ioinCodeXHandling third-party provider outagesThere are a handful of providers that large parts of the internet rely on: Google, AWS, Fastly, Cloudflare. While these providers can boast…Jun 30, 2022Jun 30, 2022
incident.ioinCodeXUncovering the mysteries of on-callWe ran a survey to uncover the mysteries of how on-call works in organisations of different shapes and sizes around the world.Jun 28, 2022Jun 28, 2022
incident.ioPractical Guide to Managing IncidentsEvery company needs a plan for when things go wrong. I’ve written these plans many times now, and every time I’ve wished for a reference…Jun 16, 2022Jun 16, 2022
incident.ioinCodeXDeclare early, declare often: why you shouldn’t hesitate to raise an incidentMy first incident.io-incident happened in my second week here, when I screwed up the process for requesting extra Slack permissions, which…Jun 6, 2022Jun 6, 2022
incident.ioNow you see me, now you don’t: feature-flagging with LaunchDarkly at incident.ioAt incident.io, we ship fast. We’re talking multiple times a day, every day (yes, including Fridays). Once I merge a pull request (PR), my…Jun 2, 2022Jun 2, 2022
incident.ioHow to empower your team to own incident responseResponding to and managing incidents feels fairly straightforward when you’re in a small team. As your team grows, it becomes harder to…May 23, 2022May 23, 2022
incident.ioinCodeXIncident postmortem pitfallsWe spent some time talking to Gergely Orosz about our thoughts on what happens when an incident is over, and you’re looking back on how…May 9, 2022May 9, 2022
incident.ioinCodeXThe three pillars of great incident responseThere’s no one-size-fits-all incident response process. Depending on your organisation’s shape and size, you’ll have different requirements…May 4, 2022May 4, 2022
