Algitha PriscillaDriving The Customer Experience Using ServiceNow CSMAccording to a survey by Gartner, 80% of organizations expect to compete mainly based on Customer Experience (CX).1 min read·Nov 19, 2019----
Algitha PriscillaServiceNow New York: 4 New Features In Automated Test FrameworkAutomated Test Framework (ATF) is one of the major tools widely leveraged by users in their instances. This helps avoid manual testing…2 min read·Oct 31, 2019----
Algitha Priscilla10 Technical Best Practices For A Seamless ServiceNow UpgradeServiceNow releases an upgrade to its instance every six months. Regularly upgrading the NOW platform helps you leverage the latest…1 min read·Oct 21, 2019----
Algitha PriscillaHow INRY Transforms The Employee Experience With ServiceNowA research study featured in the Harvard Business Review, shows organizations that invested most heavily in Employee Experience (EX) were…1 min read·Oct 17, 2019----
Algitha PriscillaServiceNow HR Service Portals: Examples & Important FeaturesAs per a Mckinsey report, on an average employees spend over 9.3 hours per week searching for and collecting information. If employees are…1 min read·Oct 3, 2019----
Algitha PriscillaGet better, faster, cheaper IT service through AI capabilitiesThe world of IT service is changing rapidly. The demand for better, faster, cheaper IT operations and outcomes has been fueled by advances…1 min read·Sep 27, 2019----
Algitha PriscillaIT strategy is dead… so what’s next?Over the course of the last decade, the alignment between business and IT has become increasingly critical to an organization’s success…1 min read·Sep 24, 2019----
Algitha PriscillaTransform the IT experience for better business outcomesDigital transformation should be on every organization’s agenda. And IT is in the perfect position to help drive this transformation. But…1 min read·Sep 20, 2019----
Algitha PriscillaServiceNow HR Service Portals: Examples & Important FeaturesOrganizations of all sizes in diverse industries are now relying on employee self-service portals to help them streamline and automate a…2 min read·Sep 18, 2019----
Algitha PriscillaIncrease Employee Satisfaction By Reducing IT Process FrictionINRY implemented ServiceNow® IT Service Management and also built a self-service IT portal to help the client overcome their IT challenges…1 min read·Sep 16, 2019----