Isabel WuSubway Surfing: A journey through Paris’ Métro systemAnother day, means another city and another transport system waiting to be ridden. Follow my journey through service moments and…6h ago6h ago
Isabel WuHow a proactive customer service serves you and your customersServices are perceived as inhuman. Even more so the customer service call centres. As we see a shift in consumers demanding more out of…Jun 13Jun 13
Isabel WuWhy humans, relationships AND human relationships are foundational to servicesThe tale of 2 coffee shops: extended editionMay 30May 30
Isabel WuThe battle of the tubes: London Underground vs Hong Kong MTR2 cities and their transport systems.May 16May 16
Isabel WuHow the NHS continues to adapt to provide an excellent service.Highlighting great service touchpoints and evidences.May 9May 9
Isabel WuSurplus food that doesn’t cost the Earth.Share food. Eliminate Waste.May 18, 2023May 18, 2023